Terms of reservation confirmations
All offers are subject to availability and final confirmation will be sent after advance payment. Before that NO booking is confirmed.
After receiving confirmation from your side we block the property for 24 hours allowing advance payment to reach us. If payment is delayed for any reason, please reconfirm availability with our manager.
Same day arrival check in without advance payment is always subject of availability.
Advance payment of 50% of total amount is required to confirm the booking. For peak dates and long weekends 100% advance payment is required.
All payments are subject to government taxes
Advance payment is 50% refundable for cancellation 30 and more days before arrival. No refund will be provided for cancellations less than 30 days before check in date or for booking on long weekend or peak dates.
If originally booked property (for any reason) can not be used for accommodating guests, management will provide alternative place of the same or higher category or full refund of advance payment.
Managment can cancel confirmed reservation at any time and for any (no) reason and with no obligations other than to refund any money received.
Check in/check out
Every guest is requested to provide valid photo ID and fill arrival form/ C-form on arrival. Failure to do so might result in refusal of check in. No refund will be provided.
Standard checkout time is 11.00 a.m. and check in time is 2.00 p.m. Early check in and late check out are subject to availability and additional charges might apply. Facility of early check in /late check out cannot be guaranteed in advance unless reserved by payment.
Please note that balance payment should be made ON ARRIVAL after checking the property / amenities and correspondence of it to received offer/pictures. Refusal/delay of making payment might result in refusal of check in and no refund will be provided.
We charge refundable damage deposit of minimum Rs 1500 per each guest occupying the villa and Rs 5000 per each pet. This deposit will be returned during check out when property is found non damaged/misused.
Damage done to the property will be charged to the guest. Please let us know if you discover any damage on arrival as soon as possible otherwise it will be considered as done during your stay.
Leaving property in a very dirty condition is subject to additional cleaning charges which will be decided by manager.
During your stay
Management shall not be made liable for any accidents at the pool or due to any slips and falls during stay.
Villagoa.in provides only accommodation and all additional facilities like food delivery/taxi/vehicle rentals etc. are managed/fulfilled by third party. Therefore management of villagoa.in cannot be held responsible for quality of their service.
No outside guest are allowed without prior information. If found, then extra charges are applicable. It might also result in refusal to provide accommodation to entire group. No refund will be provided.
Even though it’s rare, sometimes circumstances may arise due to mechanical or human errors. We assure to resolve all such issues as soon as possible depending on the nature of the problem.
Our air conditioning systems are serviced and checked on a regular basis. However, in case of unexpected failure it may take 4 to 48 hours to rectify the same.
Satellite TV and Wi-Fi internet are provided by a third party and any issue will be serviced within 24 hours and resolved as per their schedule.
Major problems with water/electricity supply/ taxi strikes...etc depend on Government and are out of our control.
Minor issues of property can be addressed and solved by caretaker/manager at the spot. If no, please call to our customer care executive on +91 70 300 800 99
Housekeeping service is provided ALTERNATUVE DAY (if not specified otherwise)at a time convenient to you between 10.00 a.m. and 5.00 p.m. Please inform us on suitable timing and leave the key to the security/staff to avail housekeeping facility. No housekeeping will be done after 5 p.m.
Towel changes are provided on alternate day. Linen will be changed once in 4 days.
Most of our properties are equipped with hot plate. Providing Gas cylinder is subject to additional charges and availability. Please inform our manager in advance if you wish to avail this facility.
Help for washing utensils after cooking is subject to additional charges.
Guests are required to observe, abide by, conform to and be bound by all applicable Acts, Laws and government rules in force from time to time.
It is agreed that the guest will conduct himself/herself in a respectable manner and retain from causing nuisance or annoyance to other guests in the premises. The Management reserves the right to request the guest causing breach of this rule to vacate the villa or other area without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when asked to do so. In case of default, the Management has the right to remove the guest and belongings from the villa with no refund.
Making advance payment towards your reservation means that all guests read, understood and agreed to listed terms and conditions and rules/regulations.
Looking forward to hosting you in Goa